One month ago, we welcomed several of our clients to our annual AZAP User Club. Here are the top 4 key takeaways from the 2026 edition.
1- The priority on the field remains simple: customer service
Achieving a 97% service level, like Les Comptoirs de la Bio, is not negotiable.
2- The quality of configuration makes the difference
Data cleansing beforehand and your software provider’s ability to support you with precise configuration are key success factors. This is where AZAP stands out: thanks to our proximity, flexibility, and agility, our teams build a solution that is truly aligned with your Supply Chain.
3- A Supply Chain solution must provide a shared vision across the entire company
It aligns Executive Committee objectives, marketing and sales forecasts, and Finance expectations around a single source of information. By sharing a unique and reliable vision, everyone can anticipate deviations, identify risks earlier, and make informed decisions.
4- AI is moving from promise to action!
Simply describe your objective, and AZAP’s AI transforms your intention into concrete actions. It builds the most relevant scenarios, directly interacts with the platform (filtering data, launching analyses, generating exports), and answers your questions natively. Thanks to its agentic architecture, it understands your needs, configures the appropriate scenarios, and executes them to accelerate decision-making.
Thank you to all our clients for their transparency and their honest feedback.